Order and Shipping Questions:

I am having Shopping cart difficulties can you help?   For shopping cart related questions please visit:  http://www.showcase-express.com/Help.aspx

Are there other methods of ordering?  All orders are considered final upon placement, however you may cancel an order prior to shipment without incurring any charges. You may order on the via the web, phone or by fax. For fax orders please complete the fax order form.

Can I cancel my order?

To cancel an order, you must speak directly to a Showcase Express sales representative via telephone to have your order cancellation confirmed,  unless the Showcase Express representative confirms your cancellation via email. Requesting a cancellation does not cancel an order unless it has been confirmed by a Showcase Express Representative. Orders that have been shipped may not be cancelled under any circumstances.  Once an order has shipped from our facility the Showcase Express return and exchange policy is in effect.

When will I receive my order?

We take pride getting your order to quickly! Most orders placed before 2 PM PST will ship same day.  Otherwise your order will  ship within 24 hours.  We ship Monday through Friday only.

What shipping method do you use?

Showcase Express ships all products worldwide via UPS Ground.  This is generally between 3 and 5 days.  Smaller items may ship via USPS such as end caps, connectors etc. All products worldwide via UPS Ground. Please note smaller items may ship via USPS.  If you require a different carrier or over night service on any of our larger products you must make arrangements with us prior to placing your order. Due to the extreme care we place in packing our shipments we charge a nominal handling fee that is automatically calculated within the shipping costs.    In the event that your order from Showcase Express will not ship within two business days, a Sales Representativewill notify you via phone or email within 24 hours of receiving your order.    All Showcase Express products are shipped fully insured by the carrier. In the unlikely event that your order does not arrive, or is damaged in transit, all claims must be made directly with the carrier. We will promptly complete  our portions of any  claim forms that may be necessary.

Do you ship internationally?

Yes. If you are having difficulties ordering on line, you may contact us for a shipping quote. When contacting us for an international shipping quote you must provide a complete postal address. Shipping costs on international orders, including applicable taxes and duties, must be paid COD directly to the carrier by the customer upon arrival of the shipment.

Do you charge Sales Tax?

Sales tax is only charged in the State of California.

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What are your payment options?

PayPal, Google checkout, Mastercard/Visa and US Postal Money Orders Only. If you wish to pay by American Express, Discover or other, please use PayPal as your checkout option. For Money Orders please use our website to calculate shipping charges by going though the check out process or call us at 866-464-5535 for shipping charges. You can mail your Money Order to:  Showcase Express, 17862 Metzler Lane, Huntington Beach CA 92647

How do I check the status of my order?

Login into your showcase-express.com account and you will find a complete order history as well as order status.           http://www.showcase-express.com/login.aspx

Your Showcase Express Account:

Why should I create an account with you?

For security reasons, you will be prompted to create an account so that your order can be placed.     Additionally, you can create an account without placing an order. You may register for an account here: https://www.showcase-express.com/register.aspx

What are the benefits of creating an account with you?

You will be able to view your order history, edit your profile, update your email address, and change your password. You can also create shopping lists so for future orders or to send others your ‘wish list’.

Helpful Links:         Secure Ordering    Return Policy      Privacy Policy

If you would like us to postal mail you our price list, flyers and installation guides please complete the contact form on the contact us page. Please make sure to include your FULL mailing address.    If you still need help please feel free to contact us 866-464-5535 between the hours of 9 am and 3 pm PST.